Personalized onboarding on a global scale with Kuehne+Nagel

Kuehne+Nagel uses Talentech to streamline employee onboarding across more than 100 countries.

With its user-friendly interface, customizable learning pages, and multilingual capabilities, Talentech proved to be the perfect fit for Kuehne+Nagel, successfully addressing the complex onboarding requirements of one of the world's leading global shipping organizations.

About Kuehne+Nagel

Kuehne+Nagel is a Swiss-based logistics giant helping businesses across the globe transport goods through air and sea freight, storage, and supply chain management.

With operations in over 100 countries, they've got the whole world covered.

The Challenge

Before using Talentech, Kuehne+Nagel had different pre- and onboarding processes across different countries and there was often a gap in communication between signing the contract and the new employees' first day.

Before using Talentech, Kuehne+Nagel's pre-start process lacked standardization with new hires often receiving minimal formal communication between signing the contract and their first day. As a result, the preboarding experience varied significantly depending on the individual approaches of country managers. This inconsistency in the quality and effectiveness of the preboarding process was a major challenge for the organization.

Adding to the complexity of the situation was Kuehne+Nagel's size, with a presence in over 100 countries requiring tailored experiences to meet cultural and geographical differences. The Kuehne+Nagel team recognized that they could provide a significantly better onboarding experience if they could standardize their processes whilst still allowing for personalization on a more local level. By doing so, Kuehne+Nagel hoped to better support their new hires during this important phase and ensure their successful integration into the team.

Seeing these challenges, Kuehne+Nagel set a goal to improve the overall onboarding process for new hires, understanding that standardization and clear communication plans were necessary to ensure a consistent and effective experience for all employees.

The Solution

Using Talentech, Kuehne+Nagel has been able to provide a consistent, engaging experience for new hires worldwide whilst giving country managers the freedom to personalize the content to individual employees.

Since implementing Talentech, Kuehne+Nagel significantly improved the preboarding and onboarding processes providing consistent and enriched experiences for all new employees.

One of the most significant benefits has been closing the disconnect in the preboarding phase. The solution has engaged new hires with relevant content at precisely the time they need it, ensuring that they feel informed and prepared to start their new role. This personalized approach has resulted in a cohesive onboarding experience, which has positively impacted the organization.

The team has also implemented several interactive surveys throughout the onboarding journey, enabling them to report on and continuously improve the process. The surveys also allow the team to course-correct whenever a new hire has an unsatisfactory experience, so no one is lost in the shuffle.

The app has been well received by both onboardees and managers, with high activation and satisfaction rates. The Kuehne+Nagel team look forward to continue using Talmundo features to improve new hire experiences.

The new onboarding journey

Talentech offers a centralized platform for streamlined communication among Kuehne+Nagel's new hires, managers, and HR teams. This makes the onboarding process simple, providing a reliable and efficient way for new employees to access the information they need to get up to speed quickly and smoothly.

As soon as a new hire has signed their contract with Kuehne+Nagel, the Talentech app sends them an email invitation to set up their account. From there, they gain access to a wealth of valuable information, all carefully curated by the Kuehne+Nagel team (on both a global and local level) to meet their specific needs. The content is delivered incrementally as their start date approaches, allowing them to absorb the information at a manageable pace without becoming overwhelmed.

One of the key benefits of Talentech is the ability to deliver content at a global, country-specific, and local level, which guarantees that every new Kuehne+Nagel employee has access to the necessary information to succeed in their position, regardless of their location.

The content is personalized to their particular requirements, with global content providing a broader overview, while national and local content offers more customized information related to their specific location, such as parking instructions, dress code, and reimbursement procedures for travel expenses.

Working with the Talentech team

Kuehne+Nagel is incredibly satisfied with the level of support provided by Talentech's customer success team. They cannot stress enough how much they value the team's support and how important it is to them but admit that the product is so simple, they often don't need too much help!

As high-level support package customers, Kuehne+Nagel have access to a wealth of resources and expertise that have been incredibly helpful to them. They find that the investment in this package is well worth it, as they have been able to leverage the support team's knowledge and experience to improve their use of the Talentech platform and streamline their HR processes.

They see the team as a true partner, providing exceptional support and guidance that has helped them to achieve their HR goals and improve their overall operations. They would highly recommend Talentech and its customer success team to any organization looking for a reliable and supportive HR software provider.

The future of onboarding at Kuehne+Nagel

Kuehne+Nagel is thrilled to continue their close collaboration with Talentech in the future and appreciates the productive discussions they've had so far to ensure their needs are met.

They aim to capitalize on Talentech's upcoming features to optimize their onboarding process and free up more time for their HR leaders.

To further enhance their onboarding process, Kuehne+Nagel plans to establish additional integrations that can feed into Talentech, minimizing the administrative workload for their country managers post-hiring. By doing so, they hope to streamline their overall process and create an efficient system that benefits their new hires and their team.